If you are using goods, services or facilities which are available to members of the public, or trying to make use of goods, facilities, or services, it is unlawful for the service provider or the owner or manager of the facilities to discriminate against you on the grounds of sexual orientation or gender identity.
It is unlawful to discriminate directly (no lesbian, gay, bisexual, heterosexual or transgender people allowed).
It is unlawful to discriminate indirectly (to set up terms and conditions, rules, or other barriers which make it more difficult for you to access goods, facilities, or services because of your sexual orientation or gender identity).
It is unlawful to victimise you (to deny you access to goods, facilities, or services because you complained about discrimination or unfair treatment).
Discrimination and victimisation are unlawful whether or not the goods, facilities or services are paid for or provided free of charge.
If you think you have been discriminated against in provision of goods, facilities, and services, you can find further information here:
You can get free advice about your rights via the Equality and Human Rights Commission (EHRC):
You can find guidance, tips, and examples on making a complaint about discrimination or victimisation at these websites:
The relevant legislation prohibiting discrimination on the grounds of sexual orientation or gender identity is: